FAQ

Frequently Asked Questions

RETURNS

PRINTING & FRAMING QUALITY

PRINTED ARTWORK

Each purchased piece of printed artwork is made-to-order for the customer
therefore returns and refunds cannot be accepted. Exceptions will be made if
the artwork arrived damaged from our partner company Framebridge in which case a replacement piece of artwork will be provided at no charge to the customer. If your piece arrives damaged, please contact us at madeleinehayart@gmail.com
immediately. We cannot accept a claim for a damaged or defective piece of
artwork after the one-week window of the receipt of your damaged goods to you. Once we hear from you, we will guide you through the process of getting a replacement piece of artwork sent to you.

It is our greatest hope that you absolutely love your newly acquired piece of artwork! Therefore, please open your artwork within 48 hours to make sure there were no damages incurred during shipping.

 

APPAREL

Each purchased piece of apparel purchased is custom printed on demand for you. Therefore all purchases on apparel are final. No returns and refunds are not accepted for purchased apparel. The exception for a return is if a piece of apparel arrives misprinted/damaged or defective. If this is the case we accept a claim emailed to madeleinehayart@gmail.com immediately upon your receipt of the damaged goods. We cannot accept a claim for a misprinted/damaged or defective item after the one-week window of the receipt of your damaged goods to you. We will guide you through the process of getting a replacement piece of artwork sent to you.

We do our best to have the colors of the printed artwork reflect what you see online, however please note that colors may vary slightly depending on the screen that you are viewing the artwork on.

Our printing and framing is completed by our partner company Framebridge; Framebridge uses premium materials – all frame moldings are made of real wood, mattes are acid-free and UV coated acrylic protects the artwork from scratching/humidity/discoloration. Each piece is assembled and inspected by a professional framer here in the U.S. to ensure only the highest quality frame. The artwork will arrive from Framebridge, securely packed, ready-to-frame with hanging wires attached to the back of artwork as well as hanging materials (a hook & nail provided). All you will need is a hammer to install the artwork in your beautiful home!